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Report: #793315

Complaint Review: Hotels.com - Internet

  • Submitted:
  • Updated:
  • Reported By: unhappycustomer — New York United States of America
  • Author Not Confirmed What's this?
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  • Hotels.com Internet United States of America

Hotels.com Bait and Switch, a confirmation does not mean your reservation is valid, Internet

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I prepaid for 2 a night stay at luxury boutique hotel in Quebec City with hotels.com (at their rate of $573). I received a confirmation from hotels.com and requested a late check in as my flight would arrive at 11pm which was clearly indicated on the confirmation I received. However, upon showing up at the hotel,  the hotel no reservation under my name or hotels.com and they were fully booked!

Hotels.com customer service was non-existent and apparently they sold me a room in a hotel that was fully booked. The manager walked me down the street to another hotel (bait and switch) and the next morning, instead of sight seeing, I waited around to check back into the initial hotel on my confirmation after 2pm). I prepaid for a 2 night stay in a superior room. One night was a tiny room at the hotel down the street, the next night was in a tiny room, not a superior room in which I prepaid for. 

On top of that, I have about $30 in roaming fees from trying to contact this company. THey only answer to book a new reservation, not to hear problems. I will never book through a website like this again. 

This report was posted on Ripoff Report on 10/29/2011 07:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/internet/hotelscom-bait-and-switch-a-confirmation-does-not-mean-your-reservation-is-valid-inter-793315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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