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Report: #391637

Complaint Review: Idearc Media - DFW Airport, Dallas Texas

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  • Reported By: Dallas Texas
  • Author Confirmed What's this?
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  • Idearc Media PO Box 619009 DFW Airport, Dallas, Texas U.S.A.

Idearc Yellow Pages Yellowpages, Let Your Fingers Do The Walking Verizon, Idearc Media continue to renew yellowpages advertising despite cancellation DFW Airport, Dallas Texas

*UPDATE Employee: customer service

*Consumer Comment: I never recieved a contract

*Author of original report: idearc

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I've had a similar experience with idearc (verizon) yellowpages to that described by others here-cancelled advert in yellowpages, they said ok, keep getting bills, then collections call, etc etc.

My opinion is this will happen more and more as they realize their business model is obsolete, and the only way they can make money is to inforce the small print in their contracts, and do all they can to trick consumers into believing they have to continue to pay them.

The good news? Their stock (IAR) is down 99% and trading at 17 cents a share (down from $40). Wall Street already knows their business model is not viable, and there will be no bailout for them. I look forward to seeing them insolvent (read bankrupcy)- YIPPPPEEEEEEE!

ScottW
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 11/15/2008 04:30 PM and is a permanent record located here: https://www.ripoffreport.com/reports/idearc-media/dfw-airport-dallas-texas-75261-9009/idearc-yellow-pages-yellowpages-let-your-fingers-do-the-walking-verizon-idearc-media-con-391637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

customer service

AUTHOR: Idearc - (U.S.A.)

POSTED: Thursday, June 04, 2009

We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and e-mail back to me at
customerservice@idearc.com
Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which you Business resides:
Your Contact Number
Best time to call you:
E-Mail Address:
Brief Complaint Description:

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#2 Consumer Comment

I never recieved a contract

AUTHOR: Tom - (U.S.A.)

POSTED: Saturday, April 25, 2009

I guess I am a one for the books. I never received a contract, but still figure that credit card fraud is grounds to cancel any contract.

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#1 Author of original report

idearc

AUTHOR: Scottw - (U.S.A.)

POSTED: Sunday, November 16, 2008

If you are advertising with idearc in the yellowpages or other media (lower case for obvious reasons) and wisely wish to stop, you must notify them in writing at the address specified in the tiny print in their contract (remember that, still have a copy somewhere?). The contract renews annually without notice to you and you will be charged every year unless you follow the exact letter of the contract. Notifying them verbally is not enough, even though they will tell you on the phone it is. Send the cancellation certified mail and save the receipt so you can prove you sent it when they bill you anyway and say they never received it.

You must also send the notice at a specified time before the publication of the next year's directory- in my case it was 14 days. It is not always easy to know when that date is, since idearc wants you to miss it, and be responsible for another year.

Finally, if they have already dinged your credit, and you believe you've been treated unfairly, why pay them at all? Soon they will be gone, and if consumers realize what is going on and don't pay them, it will hasten their demise.

Just my 2 cents.

Scott W

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