Infinity Incentive Group IIG, Island Rays Vacations Poorest Customer service experience I have had in years. Lake Havasu City Arizona

 After complying with all the short timelines and payment requirements for a free cruise and air fare, we had our first time frame denied, and then when our second time frame became "open" we were selected and with a felling of anticipation and expectation to be booking a cruise for my wife and I, I immediately responded and then started a waiting game. I called a couple days later as the deadline was approaching and was told that the window in fact was not open yet that that would happen the following Monday and then we would receive a call. A call never came, however I did get an e-mail requesting even more money. I then called back since the total amount would cost more than I could book the entire trip myself without any discounts. When I spoke to Leah and asked for an explanation of why the charges were so high, she basically said that if I can get it cheaper on my on I should. I was shocked that someone in a customer service position would say that since the company's web site specifically states that they are all about customer service.

I too asked for a detailing of the costs and was given the explanation that contracts did not allow that. B.S. you can get this from any other company.

I then asked what exactly I needed to do to get our refund back as this company was clearly not interested in actually doing any real work or customer service to get a happy customer. I followed the instructions to the letter and mailed the request for refund and called to make sure that they received the letter in a timely fashion. I was told that it would take 8 weeks, that is ridiculous.

Time line--They received the request for refund on 8/30/13 I called a couple weeks later in September to make sure they received my request and was told that they had and that they would expedite the request and I should have in a couple weeks. I waited three weeks now into the middle of October and still no refund so I called again and was told that I should expect the check by the end of October. On 11/1 I called and explained to them that they had again missed a deadline that they themselves set as I had not received my refund yet. I was told that my request would be sent to accounting to get it processed ASAP. I then explained that if I did not receive it in two weeks I would have to file a lawsuit in small claims court to get my money back as I had complied with all terms and they were now in breech. I received my refund in 3 days.

I should not have to have threatened legal action to get action from a company that touts customer service. If our company did that we would be out of business.

Judging from the number of complaints about this company that are filed no one should ever use this company for anything.