J & J Towing J & J Towed my car illegally Austin Texas

My name is Lara and I am a 21 year old single parent. I attend UT full time and I work full time. My parents gave me a car to use that is not in my name but I am insured on it. I am a very good reesponsible young adult who has never been pulled over, gotten a ticket, parked illegally nadda. On my way to pick up my daughter at 10pm after work one night my car literally just stopped working. I had it towed for free to my boyfriends apt complex where I was told my the managment of his apt complex that it would not be towed or tagged since I was in the process of selling it.

While at work on wed night I got a call from my roommate who had gone to pick up my daughter from my boyfriends apt saying that my car was gone. And was asking if I had sold it yet. NO!!!! I call J & J and sure enough they have it. But they wont tell me why it was towed or who called to have it towed. I was told by the manager there that I had to go down and talk to her in person in order to get anything out of my car or any information on it. I got off work that night at 11pm. To tired to go there at that time since its all the way out in BFE I had to wait till my bf could take me down there inorder to get his car which was towed the day before.

I just got home from their lot and they lady was less than plesant. She told me the owners themselves had to come down in person to find out any information on the car or to have it removed. My parents dont live here, they dont have the time to come down. I asked her to call them and she said no. I asked for a pen and paper she said no. I asked for the number she said no.

When I explained that there was never a tag on my car she said it was tagged 10 days ago. But again wont tell me why. When I asked how they keep track of what cars they need to tow she said and I quote "the driver tags the car, then gets in the truck and writes on a piece of notebook paper the licence plate only" -_-

My bfs car was towed by them a few months ago. We picked it up that day and the very next day they came and towed it again.....they obviously dont keep track of their records. And if its on notebook paper...that might explain why.

Long story short, my daughters clothes and medication are in that car along with some other valuable things that are very important that I get. I cant take my sick child to the doctor because my insurance information is in the car, from the last doctor visit.

I am extremely pissed and tired of being nice and patient. This is wrong. Ive made a report but have to wait for a detective to be assigned. in 28 days now they will crush my car if my parents do not come and get it out. With no other ideas Im stuck.

Lara

Lara
Cedar Park, Texas
U.S.A.