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Report: #1297592

Complaint Review: Joe's AV - Internet

  • Submitted:
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  • Reported By: Confidential Person — Florida USA
  • Author Not Confirmed What's this?
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  • Joe's AV Internet USA

Joe's AV Bait, Switch, Misrepresentation Internet

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 I called Joe's this morning to order two LG OLED TV's - EF9500 models. The sales person told me I should order a more expensive one than I found online off their website. The sales person claimed the one I had located was an 8 bit unit but the ones sold in the big box stores was a 10 bit unit. He then tried to upsell me a to a 10 bit unit.

When I hesitated, the sales person told me the 8 bit unit was made in a different country. Same identical model number but two different technology standards.....

Sounded way to fishy and so i backed away from the deal. Called my local store who called their LG rep. The rep said there is no 8 bit model and never was one in the EF9500 series. I then called LG directly and they also said they did not have an 8 bit model.

So - who to believe ? Both LG rep and their own customer service claims its some form of bait and switch if anyone is claiming they have an 8 bit unit with the identical model number and trying to upsell me to a 10 bit unit.....

I would have purchased on the spot even at the slightly higher price but being told something the manufacturer claims is untrue really concerns me about what exactly I'd be purchasing.

This report was posted on Ripoff Report on 04/03/2016 07:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/joes-av/internet/joes-av-bait-switch-misrepresentation-internet-1297592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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