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Report: #1322030

Complaint Review: Joe's AV - Internet

  • Submitted:
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  • Reported By: Jody — Parkland Florida USA
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  • Joe's AV Internet USA

Joe's AV Rude and Slow Shipping Internet

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I placed my order of 3 Samsung 75" TVs online Monday July 18 from Joe's AV. I received a call from someone at Joe's to confirm the order. After confirming my order, he proceeded to try to charge me for expedited shipping even though my receipt says free enhanced shipping. He told me that this enhanced shipping would take 28 days for my TVs to get to me (I would hate to know how long the non-enhanced shipping would take). I told him that I was not paying any more for faster shipping. He then tried to get me to pay 2% for shipping insurance which I declined; that 2% would have been an additional ($110). When I told him that I was going to leave him a review online about our conversation, he promised to upgrade me to the expedited shipping which would not make me wait the 28 days. I feel that the person that I spoke to was very rude and pushy and I did not like talking to them.

My TVs finally arrived on Wednesday August 3. That took 16 days to get my TVs to me in Florida and the vendor is in the North East. I accepted the delivery the first day that they oferred it to me. The tracking that they sent me says that my TVs shipped from New Jersey on July 27 which was 9 days after I placed my order. This does not seem like expedited shipping.

From the time I verified my order to the time I got my TVs, I had at least 10 communications with Joe's AV (via email and phone). The phone communication that I had with their employees (except for Stephanie on one call) was very rude and pushy (similar to my original call with them).

I saved about $400 vs. the next best price that I could find online by buying from Joe's. Based on the rude staff and very slow shipping, I wish I would have paid the extra few hundred dollars and bought elsewhere. 

I hope that this review is helpful if you are considering purchasing from this vendor.

This report was posted on Ripoff Report on 08/11/2016 03:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/joes-av/internet/joes-av-rude-and-slow-shipping-internet-1322030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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