Complaint Review: John Deere - Internet
- John Deere Internet USA
- Phone:
- Web: deere.com
- Category: Outdoor Furniture & Equipment
John Deere Deere & Company John Deere Z235 mower purchased through Lowes. Did not work from day 1, 5 service calls later still does not work. Internet
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I purchased, for $2,600, a new John Deere Z235 zero-turn mower via Lowes.com in March 2014. The unit did not run correctly - with engine racing and then stalling repeatedly when used on a hill - from the first day of operation. It has been evaluated four times -- over a period of nine weeks out of my possession - by the Akron, Ohio, area John Deere dealer, who could not identify and correct the problem. I am now in season 2 with this mower and it is almost totally inoperable, with repeated stalling/lurching anytime it is mowing on a modest incline. I have contacted Lowes multiple times, and they point me to Deere. Deere says it's a Lowe's issue. Meanwhile, I am out $2,600 - plus a $300 extended warranty! - and am getting absolutely no satisfaction.
I tookm the unit to a third party equipment dealer for their appraisal and was told the unit has either a faulty carburetor or an internal engine problem. They recommended that I demand a replacement unit. I have done that twice, but cannot get a response from Lowes or Deere.
An attorney is my next call.
This report was posted on Ripoff Report on 06/12/2015 12:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/john-deere/internet/john-deere-deere-company-john-deere-z235-mower-purchased-through-lowes-did-not-work-f-1235239. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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