Justfly.com “Broken website, consumer charged? Ridiculous.”

I booked a flight using Justfly, 3/20, entered my cc info, hit 'go'. An error occurred, saying there was a system error. At this point I went with a company I had done business with before, whose website worked perfect (priceline). This morning I awoke to an email saying I had been charged from Justfly, and had my reservations.

I rang Justfly this morning (#1), explained the situation. I was asked to pay $75 for their website breaking. I declined... holding longer... was offered $50 to change... once again, I declined. After 39 minutes of being chatted to like the consumer of a used car salesperson (repeatedly put on hold with variety of offers), I was told I would be rung back by a supervisor within the hour.

Call (#2) Justfly two hours after promised resolution call did not come in, I rang again. I was told I was already 'escalated' and would be called back in 30 minutes. 

Call (#3) Call to American Express Gold to flag the charge (this call took 30 seconds).

Pass. Consumer driven market with many choices, this will not be one of mine.

UPDATE: March 28, 2016
Finally got a call from a manager, and an email. Excited, I rang back.... read below for my next experience with justfly.com

SO I have spent hours on the phone trying to get this resolved, and my head is still throbbing from the dreadful static of the 'music' from your hold button.

My third call, I have now been on hold for 39 minutes (after being placed on 11 min into the call) - your rep has disappeared.

HERE IS WHAT HAPPENED:

i booked my first flight with Justfly, your website crashed after I booked flight and went into an error on screen.  I went with another company, later to find an email from you saying the flight had been booked.

On my second call I was asked to pay $75, then $50, then $20 as a 'cancellation fee'.  YOUR website broke... if I were in the wrong here, I would happily pay but I am not.

I am on call number three, and now being told I am unable to cancel as I 'rejected' the offer. I simply asked to have a manager contact me, and have been attempting to cancel this the day after the flight was booked when I realized regardless of the error message my flight apparently was booked.  I have now been on hold just shy of an hour... again, awaiting to speak to a manager.  

Worst time I have ever had with an airline, and I have traveled extensively throughout the world.