Report: #1392168

Complaint Review: kay jewelers

  • Submitted: Fri, August 11, 2017
  • Updated: Fri, August 11, 2017
  • Reported By: diana — Fayetteville North Carolina USA
  • kay jewelers
    cross creek mall
    fayetteville, North Carolina

kay jewelers took item to be repaired and didnt repair it.they knew it wasnt gold and sent it away to be repaired and then say ready for pick up and stated it was gold so they didnt put a clasp on it, and i paid 26,84 in cash and they havent returned my money yet with a check.and refused to give me the money back at the store saying they dont do this. fayetteville North Carolina

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went there on 8,2-2017 to get a clasp put on a bracelet. and we paid them cash 26.84 and they accepted it and sent it away apparently knowing it wasnt a gold bracelet. they tell us it is ready now we go back and they say it isnt gold and yet they  knew at the store it wasnt gold and said it. well it came back not fixd and then refused to give us the money back. said a check it will come in-5 days and nothing has come  yet and it is 8/11 17.  we feel they have cheated us and keeping our money. we  want out money refunded to us. they said they dont have the money at the store to give i t to us and yet they are  big jewlery store. they showed us the policy then saying it comes back in a check  and they dont do that at the store and yet they accepted this braclet knowing it wasnt gold . this was their error nor ours and now no money is coming in yet.what can we do to get our money. we feel we have been cheated by them. 

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