Complaint Review: Kay jewelers - Flatirons Boulder co
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Be Aware Of Kay Jewelers Instore Sales Team
I signed up for Kay Card in July. I knew that I had to pay some amount upfront and then everything else was on Kay card. I was okay with this and I knew it but then I saw I was charged a fee of 35$. I spoke to the Kay credit team and got it waved off. This took 1 month and a few calls and a dozen emails.
But the problem started in Sept when I made a purchase of a ring. Same-store same issue.
I bought a ring from them for 700$ and I kept on saying the instore sales girl if there were any hidden charges if I put this in my KAY Jewellers Card and she kept on saying NO. I could have put that on my regular credit card and be done with them. But as she said no hidden charges no interest, I agreed to put that 700$ in my Kay card.
I don't check the statement every month. As I was checkings statement in Dec I saw I was being charged 15$ every month Interest. Reached out to credit card team of Kay Jewellers. After few back and forth email, they stopped emailing. I called them in Jan and they stated they closed the dispute and sent postal mail. I was shocked to hear that as my preferred method of communication is email and how can you close the dispute and not let me know via preferred method of communication. received letter from CREDIT CARD TEAM OF KAY JEWELLER a few days back which practically states "MR. CUSTOMER WE DON'T CARE ABOUT YOU. YOU SIGNED UP WE WILL CHARGE YOU INTEREST".
I was stunned seeing this reply from Kay Jewellers credit card team. I took this to Kay corporate and got hold of them. They said they will look at it and someone from the area management team of Kay Jeweller will call for resolution. After waiting 10 days for the call, I called them today again and I was escalated to supervisor in customer support.
After a long discussion with the Supervisor, one thing he said "we can't waive off the interest charge you are paying" because you signed up. I kept on explaining them it's bigger than money. I was lied by your store sales rep and due to which I am paying an additional 15$ per month. The supervisor said you pay off what you owe and we will refund you the interest paid in terms of gift cards.
I do not want KAY gift card because I am done with these people. They have broken the trust not once but twice now. And why would I want a gift card from them for their store when I am paying hard earned money.
All I wanted was a resolution email or letter stating, Dear Customer we don't care about you or Dear customer here is the resolution and we at Kay Jeweller are sorry for all the trouble you had to go through.
Mr. Supervisor at Kay Customer support team stated, he can't send me such written statement but is noted in my case file. I asked how do I access the file and he stated, I can't. If I want to access the file send supena through lawyers.
Kay Jewelers team are all over you trying to sell but when you have an issue, they are not accessible. I was trying to re-enforce that their credit team and in-store sales team have a lack of communication or their in-store sales team have some motive to sign the customer up for interest-based payment. Thank you Kay Jewellers for the amazing support where you made me feel stupid, angry and cheated. You guys have done a great job on that.
My journey with you guys as a customer ends with these two purchase. I do not deal with a company who has such bad ethics and poor customer support. I will personally never ever buy from KAY Jewelers or any of Kay Jeweller Associates.
NOTE TO CORPORATE : I asked for resolution for a month a asked for support from you guys. I put in my time to reach out to you guys for solution. No one bothered to get back to me and here i am forced to use public medium to express.
This report was posted on Ripoff Report on 01/14/2019 02:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/kay-jewelers/flatirons-boulder-co/kay-jewelers-sterling-jewelerskay-jewelers-in-store-sales-team-will-do-anything-to-get-1471415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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