Kay Jewelers Sterling Citizens Watch-Lack of warranty guarantee Nationwide

Extremely disappointed in the lack of service by Kay Jewelers. I purchased a Citizen's man's watch (as a gift) from the Westgate Store a little over two years ago and also bought the warranty. I paid over $600 for this watch, plus I bought another watch at the same time, so the grand total was over $1100.00. The company made a tiny profit that day.

In the spring of last year, the crown broke and I took it in for repairs. After waiting for almost two months for the watch, I picked it up. Less than a month later, the crown broke again and I had to have it repaired. In December (this is all within the same year), once agin, the crown broke and it had to be repaired. This time, I asked for a refund and was refused. I told the store that something was clearly wrong with this watch and there was some type of defect. The store refused the refund, sent the watch to the warranty company and the watch is currently at the store. I have refused to pick it up.

Then, I wrote a letter to the corporate explaining the situation. The company (Kay Jewelers) is claiming that the watch has no defects and it is completely normal for the same piece of the watch to break three times within a year. A good watch will last a long time, however this watch will not last forever because it keeps breaking. I am not sure how many times a watch has to break before it is considered defective. I have been inconvenienced by this watch, as the number of times, I've had to bring it back is way too much in under a year. Also, my significant other cannot enjoy the watch because it has been out of commission. I want a refund but Kay thus far refuses to cooperate. So, I am stuck with a watch, that may or may not work. By the way, Kay told me I had to pick it up by July or they send it to neverland or wherever they feel like sending unclaimed watches.

Really disappointed they do not stand behind their products and they take the side of the incompetent warranty company instead of the customer, who is making them rich. Would not recommend.