Kay Jewelers Kay jewelers sold me a gold plated ring which was described as solid gold. They then destroyed the plating when sizing it, and refuse to refund me as the fraud was not discovered until after the return period expired. Woodbury Minnesota

My fiance and I bought two very expensive wedding bands from Kay. Half of each band was gold and the other white gold. We asked if each part was solid, not plated, because my engagement ring would rub off any yellow gold plating. We were assured  it wasn't plated, and the skew number and receipt both said it was solid gold.

A few months later we brought the ring in for sizing and to separate the bands to be ready for our wedding. When the ring was returned it was absolutely destroyed. The yellow gold looked black, the ring was dingy, all the diamonds looked terrible. It was then we found out it was gold plated, and we were told that the ring could not be made the way we wished. The store manager didn't call us for days with a solution. We called and went to the store multiple times. When they did reach us, they offered to make one all-yellow  band and one all-white band, and if we didn't like the result we could return or exchange.

It is a month before a wedding now. I called to ask about the status of our rings, and only one has come in (we were never called or updated on the status).  Being that the service was poor, our wedding is now weeks away, and we are still unable to even see the finished product (which will not be the ring we originally bought), I asked for information on a refund.

 Kay has admitted they are unable to get the rings we believed we purchased, and my fiance was told the ring is described as solid gold. Therefore, the fraud is enough for a breach. But further, the fact we cannot get the ring we believed we purchased is enough to terminate the contract. One service representative was so disgraceful, she even told me that if I had brought the ring in sooner for sizing within the return period, we would have found out about the plating, or as it should be called, fraud. I can't believe a business would blame a customer for its fraud, and then use the fact their jeweler would have destroyed it, anyway as a basis for refusing a refund.  

They are keeping the $1800 we paid to them for the rings and told us they will not refund us. Again, this is a month before our wedding. I am heartbroken. This should be a very happy time for my fiancé and I. Instead, we are being told that there is nothing we can do and I am without wedding bands.