Report: #1146828

Complaint Review: Legal Zoom - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, May 14, 2014
Updated: Tue, May 20, 2014
Reported By: Graphxbiz — Chino Hills California

Author Not Confirmed

Why?

Legal Zoom Internet USA

Phone:
Web: www.legalzoom.com
Category: Legal Services

Legal Zoom Legalzoom.com Unexpected Service Charges Began to Appear on Credit Card Months After Completed Purchase Internet

*UPDATE Employee: LegalZoom Response

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All I wanted was to purchase a simple Living Will for my mom. What I got were 4 months (14.99 a pop) of something called "Advantage" tacked on to my credit card after forking over the $81.95 for what I thought was a one time payment for a will.

I've seen this scam before - somewhere on the webpage is fine print, or a mysteriously checked box on the final checkout page that says you've agreed to buy a subscribtion you didn't want. Well, I guess I wasn't looking hard enough because these guys got me. Don't fall for it. Find a live person to handle your Will or legal matters! That way you know who your dealing with.

This report was posted on Ripoff Report on 05/14/2014 11:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/legal-zoom/internet/legal-zoom-legalzoomcom-unexpected-service-charges-began-to-appear-on-credit-card-months-1146828. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

LegalZoom Response

AUTHOR: LegalZoom - ()

SUBMITTED: Tuesday, May 20, 2014

POSTED: Tuesday, May 20, 2014

We're sorry to hear that you were being charged for a service that you were unaware of. The plan that you are/were enrolled into is a legal plan that entitles you to receive unlimited attorney consultations on any new legal matter along with additional benefits. If it's something that you specified you didn't want to participate in or you did not see details of the plan in the questionnaire when you originally placed an order with us, then you may contact us directly to discuss options and we would be happy to assist you. Please email me at Chyna@lzserve.com.

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