Complaint Review: Lillian Vernon - Virginia Beach Virginia
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- Author Confirmed
- Lillian Vernon 100 Lillian Vernon Drive Virginia Beach, Virginia U.S.A.
- Phone: 800-901-9291
- Web:
- Category: On-Line Stores
Lillian Vernon Ripoff Guaranteed Christmas Delivery Virginia Beach Virginia
*Consumer Comment: Update I still do not have my daughters chair.
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My daughter asked Santa for a chair & ottomon she saw in the Lillian Vernon catalog. I went to the company website & ordered it. The website gauranteed Christmas delivery as long as you ordered by December 4th. I placed my order on December 3rd. When I hadn't received the chair, I called the Customer Service department. That was December 20th. I was assured by the Customer Service rep & his supervisor that I would have my order by the 23rd. In the mean time, I kept checking my online order & next to the chair, it stated that I would receive my chair no later then December 22nd. I have also spoken with 2 other Customer Service reps & a manager. Everytime I have spoke with a company representative, I feel like I am being told what I want to hear just to get me off their phone. It is now December 28th & I still do not have my daughters gift from Santa. I will never order anything from this company again & I highly recommend that you think hard before you do.
Christina
auburn hills, Michigan
U.S.A.
This report was posted on Ripoff Report on 12/28/2005 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lillian-vernon/virginia-beach-virginia-23479/lillian-vernon-ripoff-guaranteed-christmas-delivery-virginia-beach-virginia-169604. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Update I still do not have my daughters chair.
AUTHOR: Christina - (U.S.A.)
SUBMITTED: Saturday, January 07, 2006
It is now January 7th & I still do not have my daughters chair. I have been dealing with an "Executive Service" Rep who assured me that I would have my chair no later than January 6th. The company has refunded my shipping charges & gave me a $25 refund. But, still no chair.
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