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Report: #1251223

Complaint Review: livecareer.com - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Vonda B. — Greeley Colorado USA
  • Author Confirmed What's this?
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  • livecareer.com Nationwide USA

livecareer.com Myperfectresume.com Company advertises 14 day trial for $2.95 then charges your card 40.00 2 days later. Refuses refund San Francisco California

*UPDATE Employee: Livecareer Response

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Your company falsely represents itself. You say that the charge is $2.95, then you turn around and charge our credit card for $39.00. I call to try to figure this out and I get the run around from your representatives. I will be filing a complaint with the Better Business Bureau. And I will also use social media to advise everyone I know to NOT use your site. That is not at all good business. I also know that you will probably not respond and that I am only 1 person and anything I do or say will not affect your business at all. But to the people who I come in contact with in my professional life as well as anyone in my personal life will be that many people that could have received a good report from me regarding your business. Now they are customers that slipped away from you because of your shady practices. You're not affected by what you do to people but if you have even a shred of good to you at all you will stop taking advantage of people who may be unemployed such as myself. You took food from my babys mouth with what you done. I know that you are probably just a customer service rep reading this, I too am a customer service rep. I don't make a six figure income as you don't either. I hope from one working class person to another you will pass this along to your superiors and ask them to pass it along. If not then may GOD bless you and my prayer for you would be that you never have to go through this in an already tough time. I hope your job does not lay you off as mine did. Have a blessed day.

This report was posted on Ripoff Report on 08/27/2015 08:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/livecareercom/nationwide/livecareercom-myperfectresumecom-company-advertises-14-day-trial-for-295-then-charges-1251223. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Livecareer Response

AUTHOR: Anna - (USA)

POSTED: Thursday, September 03, 2015

Hi Vonda B.,

I’m very sorry that you have had this experience with our service and did not have the best customer service experience.   We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. 

Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com

I look forward to hearing from you.

Best regards,

Anna

LiveCareer

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