Lowes Not honoring extended warranty Easton Pennsylvania

I purchased all my appliances easton Lowes store May 29 2016 with 5 years protection plan. About a month ago my washer broken  and I called Lowes service dep. and they sent a service technician he looked my washer and he sad your washer has big issue but do not worry you covered with protection plan. I received phone call couple days later from the lowes service dep. and they told me your machine needs to be replace. Couple days later Lowes called me and told me they can not locate my purchase and they sad, I returned my appliances which was the most ridicules thing that I ever heard because I still have them. anyway I gave them my lowes membership account print out  where all my purchased recorded by Lowes. still they sad they can not locate my purchase. I have spent countless hour on the phone and writing email still no result. One of their representative called and sad he fixed the issue and gave me reference number and sad in couple days Lowes would called you to schedule a delivery but no one called me and I called Lowes and they sad whoever you talked made a mistake we can not confirm your purchase.  I cal Lowes blame their local store local store says they called Lowes gave them all info still no result. It seems to me Lowes sells protection plan but it is fraud they do not provide any services. blaming their local store local store blames Lowes super service dep. No one takes responsibility. 

Finally I got confirmation email "

May 31, 2018

Hello Suat,

Thank you for contacting Lowe’s.  I appreciate the opportunity to assist you. 

Your purchases have been located and registered to your service account. The purchase information is now on file and will be valid for warranty and scheduling purposes. A copy of receipt is not needed. 

We have agreements with our vendors and service providers that we have verified 
purchases on file. Should they have any questions or concerns, they contact us directly for verification.

If you have any additional questions please contact 1-888-775-6937.    

Additionally, I would like to recommend that you visit Lowes.com/Mylowes to learn 
how easy it is to sign up and begin using your MyLowe’s card to track purchase history, 
get organized with folders and lists, stay on top of seasonal needs with reminders, and 
many other great features available with MyLowes. You can even use your MyLowes 
purchase history as a receipt. 

If you have any questions or need additional assistance, please let me know.

Thanks again, and we look forward to helping you with all your projects and home improvement needs.

Have a great day, 

Joyce B.
Receipt Specialists

[THREAD ID:1-BDJFN0S]"

I called back to service dep. after waiting 23 min supervaiser took the phone and she is saying sorry because on amount on my purchase is not correct so they have to fix it which is an other lie story so they can buy more time...