Lowes  Lowe’s-speak: we won’t meet your needs but we will tell you what you want to hear Wallingford Connecticut

Lowe’s-speak:  we won’t meet your needs but we will tell you what you want to hear

“Backordered”          

Means:   We have no idea if we can get this item, in fact, it is very likely you cannot get it from us, but we will tie up weeks of your time and money, under the pretext of fulfilling your request.

“Discontinued”

Means:   Some time ago it came to our attention that the make and model you requested, (the manufacturer’s newest), was discontinued; we stopped being concerned with it but our policy is never to tell you when such is the case.  If we did, you might go ahead and buy the product somewhere else instead of purchasing the model you did not want from us.

“Similar model”        

Means:   This is not what you need to complete a uniform set of appliances in your kitchen and while it won’t help your resale value it will serve to most immediately promote our sales.  Don’t check your kitchen or paperwork.

“Customer Service”

Means:   Lowe’s secondary team meant to maximize profit and minimize customer distractions.

“Customer and Executive Care”      

Means:   Lowe’s Public Relations and Damage Control Group

“It will be there September 12”

Means:   We have no idea if it will be there September 12^th.

“It will be there September 13^th”

Means:  Or, not.  See September 12^th and “discontinued”.

 (((REDACTED)))

Means:     This is where I should have gone in the first place and you should too.  (((REDACTED))) had my refrigerator in stock (more than one) and it will be here three days from now.  I am not an employee, nor a shareholder of (((REDACTED))) or Lowe’s.  I just appreciate businesses who are very good at what they do and such was not my experience at Lowes where this appliance was concerned.