Complaint Review: Lunaluxe - Internet
- Lunaluxe Internet USA
- Phone: 925-856-9743
- Web: skin@lunaluxeskin.com
- Category: Skin Care
Lunaluxe 6/2/17 ordered free sample of moisture facial cream + S&H $4.95 and received charges to my bank account for $195.94.. Internet
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6/20/17 I contacted my bank to dispute the charges for merchandise I did not order. To no avail,the Lunaluxe Customer Care Department informed me that if I had not cancelled the order witihin 14 days of the placed order I am liable for the products. The sample order was placed 6/2/17I, but I did not order anything other than the free sample of which the company sent the eye cream as well as the moisturizer. The items arrived in the same package, but I was charged for two separate shipment items for the so called free samples.
This is definitely a scam and I feel this matter is a fraudulant charge.
It is greatly appreciated if any guidance or retribution information could be offered in this situation.
Please feel free to contact me for further documentation necessary I may offer.
Thank you.
This report was posted on Ripoff Report on 07/10/2017 02:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lunaluxe/internet/lunaluxe-6217-ordered-free-sample-of-moisture-facial-cream-samph-495-and-received-1384470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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