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Report: #1388144

Complaint Review: LunaLuxe - Internet

  • Submitted:
  • Updated:
  • Reported By: Zelda — Kiln Mississippi USA
  • Author Confirmed What's this?
  • Why?
  • LunaLuxe Internet USA

LunaLuxe LunaLuxe Eye; LunaLuxe Skin LunaLuxe Ripped Me Off!!! Internet

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SCAM ALERT!!!!

These product are terrible!!!  It left me with red spots all over my face.  It didn't do anything it claimed to do.

Ordered a free trial of LunaLuxe Eye and LunaLuxe Skin on 7/7/17 but had to pay shipping which was $5.97 and $4.97, respectively.  Items were delivered on 7/11/17.  On 7/24/17, my bank account was charged $85.97 and $89.97, respectively.

Called customer service and they said I had to notify them within 14 days so that is why I was charged the full amount.

They said I checked a box stating I was over the age of 18 and agreed to the terms.  They said this box had to be checked in order to give my credit card info.   I did not check any box and I did not see any terms.  They are very misleading.

I wanted to return the product but they would not accept any refunds.  The customer service rep said she could offer me a refund of 35% which is her employee discount.  I asked to speak to a manager and she said her manager would only give me a 25% refund and I should take her offer or get nothing.

I asked the customer rep how long they have been in business and she said since the 1980s but she had only worked there for 3 years.  I asked what was the name of the products they sold and she said they sold a product called Zyntyx (which is a male enhancement drug).

I told her I was going to call my bank and she said to go ahead.  They are just going to remove the charge and then add it back on once they talk to them. 

The products weren't worth the $175.94 I was charged.  Customer Service was horrible!!!  Don't waste your money. Stay away from this company.  It is a SCAM!!!

This report was posted on Ripoff Report on 07/25/2017 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lunaluxe/internet/lunaluxe-lunaluxe-eye-lunaluxe-skin-lunaluxe-ripped-me-off-internet-1388144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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