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Report: #1387194

Complaint Review: Lunaluxe - Internet

  • Submitted:
  • Updated:
  • Reported By: Katy — San Juan Capistrano California USA
  • Author Not Confirmed What's this?
  • Why?
  • Lunaluxe Internet USA

Lunaluxe or Avalure Trial Subscription Hidden in Terms Huntington Beach Internet

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Buyer Beware: If you order a "Trial", you are being led to believe that you are ordering a trial size. But you are really subscribing to a monthly subscription to pay over $85. for skin care and over $89. for eye care.  The subscription is hidden in the "Terms" at the very bottom of the page. So when you click the box that says you are over 18 and that you agree to the "Terms", you are signing up to pay every month. This is shamefully misleading and makes me distrust the company as well as the product. 

I did call customer service when I learned of the charges to my credit card. They were extremely rude and when I asked for a supervisor, they put me on hold for a short time then hung up. This happened twice so I do not believe it was a mistake. 

I consider this a ripoff because the Trial order process is intentionally misleading by hiding the subscription in a place where you would normally find the rules for using the website. 

Shame on Shark Tank Shark, Barbara, for allowing this to happen.

This report was posted on Ripoff Report on 07/21/2017 11:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lunaluxe/internet/lunaluxe-or-avalure-trial-subscription-hidden-in-terms-huntington-beach-internet-1387194. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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