MajicJack Customer Service wastes your time  Internet

I spent 96 minutes trying to get a replacement for my broken MajicJack and got nowhere on their online Operators.  All the Agents were kind and helpful, but after 9 different Agents taking me a step at a time, I would hit a deadend and have to start all over again.  While they  agreed to send me a replacement, I could NOT pay the  $11.95 bill for shipping through their system without hitting a stop and then not being able to get back to that same Agent.  It was the most frustrating experience with a large business I have ever had.   For a multi-million business not to have a final place where customer complaints can be solved is un - acceptable!!!!    My next stop is a signboard in front of WalMart.LOL