majicjack price change for a regular device Internet

to all magic jack user be  careful magic jack is charging 29.95 for renewal on a regular magic jack device  which should be 19.95 . magicjack plus is for 29.95 i am long time customer and  they want to charge 29.95 for old device .this is chat i had with Jillian of the magic jack company

Please wait for a site operator to respond.
You are now chatting with 'Jillian'
Your Issue ID for this chat is LTK554049493524X
Jillian: Hello, how may I help you?
VICTORIA: hi how comes that i got to pay 29.95 to renew when it should be 19.95 iam not new customer
Jillian: As I
have double checked here, Trasnferring of Plans from regular magicJack
to magicJack Plus is not yet available as of the moment. Unfortunately,
we don't have any time frame and further details about this but
Jillian: Rest assured that we will look forward to make it available/possible as soonest time as possible.
Jillian: Also on the renewal.
Jillian: I will double checked for you.
Jillian: Please wait while I check that for you
VICTORIA: i have regular not plus
Jillian: Thank you for the time you have given me.
Jillian: Yes, it is applicable on both.
Jillian: Also,
all magicJack user's have received an email confirmation before January
20, 2012 that magicJack will increase renewal fee's.
VICTORIA: not so i would not pay or renew on a regular device i did get that email so might lose as customer not 29.95
Jillian: I understand, Victoria, let me double checked here.
VICTORIA: not so i would not pay or renew on a regular device i did not get that email so might lose as customer not 29.95
VICTORIA: iam not a fool
Jillian: I
believe that I have already provided you all the information needed and
that we are keep on repeating the same process. I will now have to end
this conversation with you. Thank you and goodbye.
Since we haven't heard
from you, we must release this chat. Please click here should you need
further assistance: www.magicJack.com/techchat
he was rude theyv have lost a customer.