Medical Alert Difficult to work with Broomall Nationwide

Originally ordered Medical Alert for elderly mother, 84 years old.  Pre-paid for annual services for 2 years.  At the end of the 2nd year, decided not to renew services.  When renewal notice came, threw it away because I was not going to renew this service.  Fast forward 1 month.  This company calls me daily and my mother in law daily to renew.  When I told them I was not renewing services I was told I needed to return all equipment.  Fine.  I asked them to please e-mail me the return information along with the return address.  I was at work whenever they called me and felt an e-mail would be an easier way to comminicate this information. 

They always said ok and that they would e-mail.  Never happened....the phone calls continued.  As the phone calls continued the rudeness of the callers also escalated.  I simply would request an e-mail with the return information....it was impossible to get.  Once I had the equipment in the mail the very next phone call (again, I was at work) the caller insisted on a tracking number...really?  I carry that with me at work for when you call me....Please, DO NOT use this service.  The calls since I have decided not to renew are now bordering on harrassement.  FYI potential customers: Hospice Services usually provides alert systems free of charge.