Complaint Review: Megagoods - Los Angeles California
- Megagoods www.megagoods.com Los Angeles, California U.S.A.
- Phone:
- Web:
- Category: Miscellaneous Electronics
Megagoods Poorest Customer Service Arround! Ripoff! They will not respond to customer inquiries. Los Angeles California
*Consumer Comment: Response recieved from B B B Complaint to a "F" rating
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Below is the same complaint that I sent to the California BBB.
I have used Megagoods before, and contacted them immediatley to notify of the problem. I had actually ordered merchandise for myself and had it sent to myself instead of a customer. It arrived defective, the battery compartment has no contacts for the batteries to touch and therefore will not work.
I was issued RMA # 550MR-61330578. I purchased a return shipping label from the USPS since customers pay to return an item, even when defective. I sent the item back to Megagoods and awaited a replacement or refund. I recieved the package back thru the USPS. It was refused by MegaGoods.
I have sent numerous emails regarding this problem. I was told to resend the package. I informed MegaGoods I have paid for shipping 2x now, and will not pay for it again. If they want the defective merchandise back, they should send a prepaid shipping label. My daughers disappointment, and my disgust with this company can not be resolved.
Jennifer
Fort Worth, Texas
U.S.A.
This report was posted on Ripoff Report on 02/14/2005 11:23 AM and is a permanent record located here: https://www.ripoffreport.com/reports/megagoods/los-angeles-california/megagoods-poorest-customer-service-arround-ripoff-they-will-not-respond-to-customer-inqu-131303. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Response recieved from B B B Complaint to a "F" rating
AUTHOR: Jennifer - (U.S.A.)
SUBMITTED: Tuesday, March 15, 2005
I recieved a response from the BBB Complaint I filed againest this company. I noticed on their website, this company has now been downgraded to a "F" rating. This is the lowest you can go with the BBB, so buyer beware.
Once again, it was like they did not read the initial complaing. Said I need to return the package with the RMA # given. I replied back, offered to send them a scanned image of the RMA # on the label and refused by thier facility. I took it a step further, let them know if they do not process a refund, I will call VISA and have it charged back to them. Also told them I filed a complaint with the California State Attorney General, and anyone else who will listen.


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