Mr. Rooter Mr. Rooter of Williamsburg 7 Days with no hot water - $700 spent on nothing - Had to pay an electrician to fix Williamsburg Virginia

We had no hot water on Monday, we contacted Mr. Rooter and they sent a Tech out who diagnosed the issue and charged us $100.50. The Tech said it was the elements and charged us an additional $384.21. Our Tank had been replaced 5.5 years prior and was still under warranty so we were only paying for labor. Two days later, the same Tech replaced the elements. 

Two hours later we still didn’t have hot water. We called them and he came out a day later. While there, he tried testing the power to the tank but did not switch the breaker off which made it arc, causing a huge cloud of black smoke and melted the metal water line on the tank. He said that it was his fault and he would replace the metal line he burned and that the tank needed to be replaced and would charge us an addition $214.77 (because the tank is covered by the warranty).

We went into our garage the next day to find the metal line he burned had leaked all over the floor. After a week of cold showers for our 6 year old daughter, we were desperate to have hot water (to be honest we just didn't know what else to do so we agreed to the cost) and told them to go ahead and install it. Two hours after the Tech had installed the tank and left, we still didn’t have hot water. We called them back (exasperated and asking for a refund) and they then told us it was probably an electrical issue, so we needed to call an Electrician.

The Electrician came out and said that the breaker was not giving any power and that this could have been caused by the Tech arcing the wires on the tank before it was replaced. He replaced the breaker. Now we have an Electricians bill on top of the $700 we paid Mr. Rooter. We have asked for a refund because not only did their employee misdiagnose it but, he also likely caused our issue. BEWARE of doing business with Mr. Rooter of Williamsburg.