My Advocate for Health signed me up to a program to receive insulin in October. Now January, still no insulin Ft Lauderdale FL

In October I received a call drom Dawn from My Advocates for Health 877-525-1385 offering a program for people with no insurance to receive free of deeply discounted medications. I was very excited. I need insulin and she said insulin is provided froom from application) was mailed to me explaining everything, promising me freetheir program. The cost to me is $59.95 per month.

 Paperwork (application) was mailed to be explaining that I would receive free insulin and diabetic supplies. I filled out the application, mailed it back. Then went to a doctor which I paid for out of my own pocket. He filled out the forms. I mailed them back.

 In December they said they didn't receive all the papers, which I find impossible because I made a copy for my records. So I faxed what they asked for. Still waiting for insulin, I called. They said they didn't receive one important page, which I had proof that all papers were sent via confirmation of fax transmittal. I fax again. On Dec, 16 I receive a testing meter but no testing strips. What's the use = You can't have one and not the other to take my glucose level.

 I call back asking where the strips are. Demetria said "That's weird. I'll havew to check on that and call you back. I also asked her to check on my insulin. I told her it's becoming and emergency to receive it ASAP. Today - 11 days later, no insulin, no testing strips.I called again. Believe it or not, you are allowed to hold for the next available agent for 8 to 10 minutes. Then you are disconnected.

 I called back six times. The story gets longer, more frustrating and still no answer  on when I will get insulin. Oh, forgot to mention, in December the amount of monthly payment increased to $79.95. so December and now January I've paid $79.95 and no insulin