MyHeritage.com MyHeritage.com 14 Day free trial to get your card details - Billed me before end trial date Internet, Internet

I signed up for free trail, They billed my credit card, So much for THE FREE TRAIL!!!! Imposible to contact, or get a repley.

My heritage is a total ripoff. Whether you are searching or taking out a free membership. They still charge you. Total scan. Don't fall for it!

Hi Alyssa,

I'm sorry to hear you were unhappy with the service you received from us at MyHeritage.

First and most importantly - a full refund was made to your account today. 

According to our records I show you originally wrote on Apr 25th asking "how do i cancel my subscription?". Our support team answered the following one day later:

Hi Alyssa,

Thanks for writing. I'm sorry to hear that you're unhappy with your experience here at MyHeritage.com
May I ask you what it was that prompted you to request to cancel your account?

Perhaps there is something I can help you with?

Due to the fact that your original email isn't a clear and definitive request to cancel and in addition we never received a response to our offer to help, your account was not cancelled. Had you written back to us we would have cancelled your account immediately.

For general information and others who may read this post: You always have the option to cancel your free trial without writing to support. This option is located on the My Purchases page on your MyHeritage account. It just takes one click to cancel the free trial. We will never bill you after you've cancelled.

Writing to support to cancel is also an option, however it is advisable to make a clear declaration that you would like to cancel your account so there will be no confusion or accidental account deletions. 

You might write something like: Please cancel my account before April 25 and do not bill me. 

Again, I apologize for the confusion and I hope you will at the very least feel better about MyHeritage and know that there are real people on the other end of the line. We're a global company with a good reputation and many satisfied customers. If you need help in the future you are always welcome to write to support@myheritage.com and one of our representatives will be happy to answer any questions you may have.

Dispute it with your bank.  Don't wait for them to respond, go today.  Your bank is required by law 

Actually, your title is a little deceptive.  May 4 is 14 days from April 19.

Use this email address to attempt to contact them:  marketing (at) myheritage (dot) com

Hope this helps and good luck.

And, in the future, think long and hard before you sign up any trial offers, especially if you can't find a customer service phone number on the site.  These usually end up being nothing more than scams.