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Report: #1299236

Complaint Review: MyHeritage - Internet

  • Submitted:
  • Updated:
  • Reported By: Alex — Alabama USA
  • Author Confirmed What's this?
  • Why?
  • MyHeritage Internet USA

MyHeritage MyHeritage.com Gilad JaphetDean P. Thieves, Their money back guarantee is a scam! Tel Aviv Internet

*Author of original report: Problem Solved

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I've been trying to get a refund for 2 weeks already and have only been given the run around by their support.  I e-mailed them as well as opened a ticket on their site and after 2 long weeks of waiting here's the only thing I got from them:

"Dear Mr. Arruda,


Thank you for contacting us, I will be happy to assist you.

One of our representative will contact you soon.

Thank you for your patience. 

Should you have any further questions, please don't hesitate to ask.


Best regards,
Judit
MyHeritage Support team


www.myheritage.com
To visit our Help Center, click >here<


03/30/2016 06:04 - wrote:
Hello,

I couldn't find the information I was looking for, hence I hereby request the refund of the fees charged to my credit card. 

Thank you"


After this exchange I have not received any contact from them as was promised. I have replied to that e-mail reasserting that I simply wish my refund as promised on their site but they haven't even bothered to answer this time.

This is a flat out dishonest attitude, they were quick to charge me $120 but it seems it will take months to process my refund! They seem to want to tire the customer into giving up.

Stay away from these thieves and save yourself from the headache of dealing with unresponsive and dishonest company.

Here's their money back policy as stated on their site:

"Refund Policy
MyHeritage values the satisfaction of its customers and offers a 30 day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within 30 days of the initial purchase date of the subscription.
The money back guarantee applies to Premium and PremiumPlus family site subscriptions and Data subscriptions, but not to shipped products such as family tree posters.
All refunds will be reimbursed to the original credit card with which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account."

Source: https://www.myheritage.com/FP/Company/popup-terms-conditions.php

But don't be fooled, as they do not intend to honor it!

This report was posted on Ripoff Report on 04/11/2016 08:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/myheritage/internet/myheritage-myheritagecom-gilad-japhetdean-p-thieves-their-money-back-guarantee-is-a-sc-1299236. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Problem Solved

AUTHOR: - ()

POSTED: Thursday, April 14, 2016

MyHeritage site support has contacted me and we sorted the problem out.

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