MyHeritage MyHeritage.com Gilad JaphetDean P. Thieves, Their money back guarantee is a scam! Tel Aviv Internet

I've been trying to get a refund for 2 weeks already and have only been given the run around by their support.  I e-mailed them as well as opened a ticket on their site and after 2 long weeks of waiting here's the only thing I got from them:

"Dear Mr. Arruda,


Thank you for contacting us, I will be happy to assist you.

One of our representative will contact you soon.

Thank you for your patience. 

Should you have any further questions, please don't hesitate to ask.


Best regards,
Judit
MyHeritage Support team


www.myheritage.com
To visit our Help Center, click >here<


03/30/2016 06:04 - wrote:
Hello,

I couldn't find the information I was looking for, hence I hereby request the refund of the fees charged to my credit card. 

Thank you"


After this exchange I have not received any contact from them as was promised. I have replied to that e-mail reasserting that I simply wish my refund as promised on their site but they haven't even bothered to answer this time.

This is a flat out dishonest attitude, they were quick to charge me $120 but it seems it will take months to process my refund! They seem to want to tire the customer into giving up.

Stay away from these thieves and save yourself from the headache of dealing with unresponsive and dishonest company.

Here's their money back policy as stated on their site:

"Refund Policy
MyHeritage values the satisfaction of its customers and offers a 30 day money back guarantee. If you are not satisfied with your purchased plan you may request a full refund by contacting Customer Support within 30 days of the initial purchase date of the subscription.
The money back guarantee applies to Premium and PremiumPlus family site subscriptions and Data subscriptions, but not to shipped products such as family tree posters.
All refunds will be reimbursed to the original credit card with which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account."

Source: https://www.myheritage.com/FP/Company/popup-terms-conditions.php

But don't be fooled, as they do not intend to honor it!