Report: #1329727

Complaint Review: MyHeritage.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Cath — Ellwood City Pennsylvania USA
  • Author Not Confirmed What's this?
  • Why?
  • MyHeritage.com Internet USA

MyHeritage.com Will Never Use Again Nationwide

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My child wanted to explore genealogy, so I let her create an account at MyHeritage.com.  She used my credit card.  She used it for a while, but then became busy.  MyHeritage.com as an auto renewal feature set by default.  My child did not turn it off and was charged $175.12.  Their reasoning is that she had a whole year to turn it off.  She is a kid. As soon as I saw the charge, I called.  They were willing to refund $61.29.  I wanted cancellation and a refund.  Not good for customer service.  I will never recommend.  (Reminds me of the old Columbia House tape thing, and negative option billing.......) I don't mind paying for what I use, but I have no intention of using this service that I have now paid for..... Not good customer service.

This report was posted on Ripoff Report on 09/23/2016 07:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/myheritagecom/internet/myheritagecom-will-never-use-again-nationwide-1329727. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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