N2 Publishing To all those small businesses that have been prayed upon by N2 Publishing - Go the Better Business Bureau and issue a complaint at http://www.bbb.org/myrtle-beach/business-reviews/publishers-magazine/n2-publishing-in-wilmington-nc-90003195/complaints My complaint is very similar to the countless other complaints regarding the misrepresentation and unethical practices of N2 Publishing.  Wilmington North Carolina

Hi there,

We pride ourselves on being an ethical and integrity-filled business, so we wanted to make sure we follow up on the opportunity to share our perspective.

For us, all of your concerns are addressed on the advertising agreement we entered into with you, which was emailed to you upon your request in June. This document was also reviewed with you in full at the time of signing, as we require a signature on the first and second page. Of course, we never intend to be a company who relies on the fine print, but we do look to our advertising agreements to represent what you can expect of us and, in turn, what we can expect of you.

We have honored that agreement, as well as worked with you to find a resolution that suited both parties. Though you no longer partner with us, we wish you all the best in your future advertising endeavors.

Thanks,
N2

If anyone researches the practices of N2 Publising you will find countless complaints about this company and their fraudulent business practices. N2 Publishing continues to harass small businesses and repeatedly misrepresents the terms of their agreements. This is a bait and switch scam that all small businesses must be aware of and NEVER enter into any arrangements with N2 Publishing.

I NEVER AGREE TO LONG TERM ADVERSTISHING AGREEMENTS - LET ALONE A 24 MONTH AGREEMENT WITH A BRAND NEW PUBLICATION.  I specifically told the representative that said that I would give it a try but would not agree to a long term contract.  At the time of the meeting I was not given any paperwork.  It was not until a later date that I received some poorly handwritten note at which point I did not even notice that a 24 month term was scribbled on the document.  When I started to have problems with the publication I told the rep to pull my advertising at which point I was informed that I suddenly had a 24 month contract - NO WAY!!!

Although the issuing of the publication was delayed for almost two months they continued to bill me credit card.  I repeatedly told the publication to cease and desist due to their inability to release the publication when promised and when finally released could not produce the quality that they had promised.

N2 Publishing only printed two months of advertising for our company but had already billed us for four months.  They claim that they continue to fulfill the advertising but N2 Publishing removed my advertising in the November issue which is fine since I have told them they are no longer authorized to publish my advertising or continue to bill me. 

After my attorney and I have investigated the unethical business practices of N2 Publishing I am now in contact with the US Consumer Affairs.  If this company does not stop harassing me I will proceed with meeting with this agency.  I will also be in contact with the local media and news bureaus in Wilmington North Carolina to urge an investigation into all of the complaints that are have been issued about nationwide about N2 Publishing.

I urge all others that have been mislead and harassed by N2 Publishing to go to the North Carolina Better Business Bureau, issue a complaint and contact the US Consumer affairs.

We received your complaint. Thank you for bringing these concerns to our attention. It's our goal -- with the nearly 30,000 advertisers we serve across the country -- that our agreement is clear and that we follow through on all of the promises made in our Advertising Agreement. In researching your concerns, our records indicate that your company, Zenabelle, and our company entered into an Advertising Agreement in April 2015 for a ½ page advertisement to run for a total of 24 months. The Agreement clearly states the term length, deliverables and monthly payment due. Your signature and date of April 15, 2015 written on the first page of the Advertising Agreement confirms your understanding of these details.

On the second page of the agreement your signature is directly under the clause that states, “I hereby acknowledge that I have had the opportunity to review the agreement in its entirety and I understand and agree with all of the terms of the agreement as written above.” Your signature shows your full understanding of the agreement and all of its terms.

Our records indicate that your sales representative emailed you an electronic version of your Advertising Agreement on June 24, 2015 following an email from you asking for a “a copy of our agreement”. In this same email from you on June 18, 2015, you mentioned that you “will work with our graphics person to get you the ad.” Your sales representative proceeded to answer your questions about how to get your advertisement information into our design department. From this communication it is clear that you understood that you have signed an Advertising Agreement with us and that your advertisement would be published in our magazine.

On the second page of you Advertising Agreement, the "PUBLICATION NOT IN PRINT" clause says, "For all advertising purchased in publications that are not yet in print, “Publication Start” and “Publication End” dates will be left blank.” The first page of your Advertising Agreement has the “Publication Start” and “Publication End” left blank indicating the start month is unknown. Your sales representative was hoping to launch her publication in August 2015 but it was delayed by one month to September 2015. This clause continues to state, “The ad will run for this listed amount of consecutive months, starting with the inaugural issue, which will launch within 12 months of Agreement date." We have 12 months from the day that you sign your Agreement for the new publication to print.  

In regards to our billing practices, it is common procedure in the advertising industry to make payments in advance of your advertisement running. In the payment clause of the second page of your agreement states, “The Merchant will be billed one month in advance for the duration of the agreement.” You were billed in August for your September advertising.

The second page of the Advertising Agreement also states that the Agreement is non-cancelable. The, "CANCELLATION OF AGREEMENT.” clause states, “All agreements received and signed by Merchant are non-cancelable by Merchant."

The Agreement that we have on file makes our arrangement very clear. Your signature indicates that you understood the terms and that the Agreement reflects the entire arrangement.  We have not altered the Agreement or failed to deliver in any way. It is reasonable for our company to expect you to fulfill your end of the Agreement you entered into: monthly payments on the advertising that you agreed upon with our company for 24 months. We will continue to fulfill our end of the Agreement: monthly advertising per the specifications detailed in the signed Agreement.