National Pen Company "Final Demand for Payment" notice by email stating that I owed $169.85- Threatening Collection Action. Shelbyville Tennessee

On January 9, 2008, I received an email invoice from someone identifying themselves as National Pen Company and stating that this was the "Final Demand for Payment" and that in 10 days the invoice would be sent to a collection agency. They indicated that I owed them $169.85 on and invoice that was due on 10/22/2008.

I have made only two (2) purchases from this company over the last 10 years and the purchases were paid by credit card at the time of the purchase, both orders being Ballpoint Pens that were used to promote and advertise my mediation practice; and the last purchase was ordered on 8/8/2008 in the amount of $121.63 and charged to my MasterCard on August 12, 2008.

Every attempt to contact this company by phone to correct this problem failed to go through. On January 10, 2009, I attempted to call the number that was provided for Product and Services (1-800-347-7376). Each time I called I was given a recording countdown "There are __ calls ahead of you." Once the recording reached "There are 3 calls ahead of you", the recording stopped and the line remained open but silent. I held on for 20 minutes during one try and for 30 minutes on a second but I never spoke to anyone.

James
Fort Washington, Maryland
U.S.A.