Nc Furniture Buy Direct ripoff another victim, can not believe this experience High Point North Carolina

Finally got some furniture. Wrong color! So, I decided I might be able to live with it. But as the movers were unpacking, both the dresser and the chest were broken.

Gets worse. On all of the boxes was "made in China" Then as I was looking at the furniture noticed it was cheap particle board. On the description it said it was supposed to be solid hard woods and select veeners. There was no solid wood here.

Called NC, talked to Cheryl, she told me that was what I ordered. She told me once she gets the paperwork back from the shippers she will send me the two new pieces that were busted. We will see what happens

I finally got a hold of the customer service again. talked to a new person this time named Dena. Told me my furniture is with the shipping company, should be 7-10 days and they will contact me. Well that time has passed. When I did talk to them I asked for the shipping company's name, they could not tell me. I also asked to have a copy of what they told me, either fax or email, they could not do that either.

I just can not comprehend how they can stay in business. I tried all day today to get someone on the phone, no answer, just voice mails. I would hate to work there. I just wonder how many complaints they get a day.