Complaint Review: Neopets - Glendale California
- Neopets PO Box10263 Glendale, California U.S.A.
- Phone: 818-551-0818
- Web:
- Category: Internet Services
Neopets.com Impossible to cancel premium service Glendale California
*Consumer Suggestion: You just need to know where to look...
*Consumer Suggestion: It is not impossible to cancel..
*Consumer Suggestion: Last resort for cancelling such memberships
*Consumer Suggestion: Last resort for cancelling such memberships
*Consumer Suggestion: Last resort for cancelling such memberships
*Consumer Suggestion: Last resort for cancelling such memberships
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I allowed my daughter to subscribe to Neopets.com premium website service. As she is now 19 years old and no longer uses the sight I have been trying to cancel the premium service for 3 months now.
You are given NO information on their website on how to cancel the service ANYWHERE! I have tried the online live chat only to be told to call their toll-free number. I chatted with "Fernando" who told me to call the toll-free number press "1" on the main menu, then "1" again. This option only gives you information directed back to the Neopets website.
After trying several other options I was finally told I would be given to a customer service representative. After holding on the line for more than 30 minutes on at least 3 ocassions I gave up!
I have also tried to e-mail Neopets, to which I am receiving no response. I have contacted the Los Angeles Better Business Bureau and Neopets legal department.
I wonder just how many teenagers out there have a problem with trying to unscribe to this website.
Anne
Somewhere, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 08/19/2006 08:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/neopets/glendale-california-91209-0263/neopetscom-impossible-to-cancel-premium-service-glendale-california-206968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Suggestion
You just need to know where to look...
AUTHOR: Talya - (United States of America)
SUBMITTED: Friday, January 08, 2010
To be more concise:

#5 Consumer Suggestion
It is not impossible to cancel..
AUTHOR: Anonymous - (U.S.A.)
SUBMITTED: Sunday, June 07, 2009
This is the reason why people should read up before signing up. Neopets Premium makes it VERY clear on how to cancel their services on the MAIN PREMIUM PAGE. http://premium.neopets.com/ right under the sign in it states:
Support Hotlines
U.S. TOLL FREE: 1.877.NEOPIAN
International: (1) 310.321.6712

#4 Consumer Suggestion
Last resort for cancelling such memberships
AUTHOR: Nick - (U.S.A.)
SUBMITTED: Tuesday, August 22, 2006
Dear consumer:
Upon reading your dilemna, I have a suggestion as a last resort.
I am sure that they debit a credit card or your bank account for the membership fees. All you need to do is call that card or bank and stop the automatic withdrawal.
The bank might give you some reasons not to such as the company may sue or come after you. You should gladly agree, because there is no way this company, based on the way they operate, will come after you.
Do be afraid and stand up for yourself.
Good Luck.

#3 Consumer Suggestion
Last resort for cancelling such memberships
AUTHOR: Nick - (U.S.A.)
SUBMITTED: Tuesday, August 22, 2006
Dear consumer:
Upon reading your dilemna, I have a suggestion as a last resort.
I am sure that they debit a credit card or your bank account for the membership fees. All you need to do is call that card or bank and stop the automatic withdrawal.
The bank might give you some reasons not to such as the company may sue or come after you. You should gladly agree, because there is no way this company, based on the way they operate, will come after you.
Do be afraid and stand up for yourself.
Good Luck.

#2 Consumer Suggestion
Last resort for cancelling such memberships
AUTHOR: Nick - (U.S.A.)
SUBMITTED: Tuesday, August 22, 2006
Dear consumer:
Upon reading your dilemna, I have a suggestion as a last resort.
I am sure that they debit a credit card or your bank account for the membership fees. All you need to do is call that card or bank and stop the automatic withdrawal.
The bank might give you some reasons not to such as the company may sue or come after you. You should gladly agree, because there is no way this company, based on the way they operate, will come after you.
Do be afraid and stand up for yourself.
Good Luck.

#1 Consumer Suggestion
Last resort for cancelling such memberships
AUTHOR: Nick - (U.S.A.)
SUBMITTED: Tuesday, August 22, 2006
Dear consumer:
Upon reading your dilemna, I have a suggestion as a last resort.
I am sure that they debit a credit card or your bank account for the membership fees. All you need to do is call that card or bank and stop the automatic withdrawal.
The bank might give you some reasons not to such as the company may sue or come after you. You should gladly agree, because there is no way this company, based on the way they operate, will come after you.
Do be afraid and stand up for yourself.
Good Luck.


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