NETFLIX SCAM - CANCELLATION BUTTON DOES NOT WORK - CHARGE YOU ANYWAY Los Gatos California

WHO WOULD SPEND TIME WITH A SURVEY FOR A SERVICE THEY DONT WANT - AFTER THEY PRESS THE CANCELLATION BUTTON ???
THIS IS CLEARLY JUST PART OF THE NETFLIX SCAM. BIG COMPANIES TAKING ADVANTAGE OF PEOPLE.. TIME FOR A CIVIL SUIT !!!!

SUMMER 2007 - After cancelling NETFLIX immediately after finding out their free downloads consisted of bad movies,


NOVEMBER 2007 I find out a six months later that they had been charging me all along $5.24 a month. We couldnt find a phone number that didnt have an automated dead-end. We went back on line to the site. And the account. After trying several passwords, my son chose the right password. Against our wishes, we still had an account at Netflix. FOR THE SECOND TIME, we cancelled the account.

Keep in mind, we did not receive ANY, not one movie, free or otherwise, from Netfix.

Tried to recoup the money but there is no working number or email that responded. I even used every Netfix customer service email available Repeatidly with no response.

JANUARY 2008 - I get an email from NETFLIX saying that my credit card number is not working, and to call there number 1-877-638-3549.


A Problem with Your Recent Transaction




Dear Philip,

Thank you for being a Netflix member. Unfortunately, we were unable to authorize your MasterCard ending in XXXX. If your credit card was recently reported as lost or stolen, or you changed your billing address, you may need to update your account information with us.

We value your business and hope that you can resolve the issue by following these steps:

1) Go to: netflix.com/CreditCard
2) Reenter your credit card information or choose a different
credit card.
3) Remember to click on the "Update Credit Card" button.

If this does not fix the problem, you may need to contact your credit card company to update your card information.

Once this information is updated, we will attempt to verify your card again. If we can be of any assistance, please visit Customer Service at netflix.com/Help or call us at 1-877-638-3549 so that we may assist you. We can be reached 7 days a week.

We apologize for any inconvenience,

-The Netflix Team

AFTER OVER AN HOUR ON THE PHONE WITH THEIR OREGON OFFICE.

I speak to a DALE. Dale credits the account that wouldnt work.

I tell him that I no longer have that account and I want my money back. He says it was his mistake. He should not have processed the account to the bank

I tell him to send it to my new bank account. He says he cannot. He already sent it to the other bank (that I no longer have).

CANCELLATION BUTTON: Dale says that there is a cancellation BUTTON but it does not work unless you deal with the SURVEY after that. If you dont acknowledge the survey, according to Dale, then the Cancellation does not process. THIS IS A SCAM !!!

I ask for a supervisor Kiera B, who was useless, then ask for her supervisor, Sarah J. who supposedly runs the Oregon office.. Sarah J. was useless, and give me who Corporate Number -1-408-540-3700. to talk to someone there.

BOTTOM LINE, I have spent hours dealing with netflix for a few months fees. And caused quite a bit of aggravation.

As I told SARAH J. the manager of that Portland Oregon Netflix office, I am very well educated, and Netflix scammed me on their CANCELLATION BUTTON. I can only wonder how other people they cheat particularly the elderly, people with limited education, or people with little grasp of English.

NETFLIX is getting too big for its own shoes. They are ripping people off and not responding. THEY NEED A CLASS ACTION SUIT.

if you go to privacy policy or legal, you can almost always find a contact number and email in the area, as for netflix they post the number to call and thier address for corporate...just trying to help

There is a 1-800 # on their website as well as email support. Also, you are partly at fault for not checking your credit card statements every month. That is how people get taken for identity fraud...they don't stay on top of their statements/credit reports and then want to blame the banks/companies.