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Report: #130749

Complaint Review: Netscape Internet Service - Mountain View California

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  • Reported By: Gresham Oregon
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  • Netscape Internet Service P. O. Box 7050 Mountain View, California U.S.A.

Netscape Internet Service ripoff dishonest fraudulent billing Mountain View California

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I was interested in Netscapes 30 day free trial. I downloaded Netscape and signed up for service. My computer was not able to connect to Netscapes server because the message said,"these numbers will be retireing soon." I called for technical help and a person there told me to delete Netscape and download it again which I did and I had the same problem. I had wasted so much time at this point I gave up and decided to cancel my account.

A week later I then noticed that my account had been charged $10 for a service I had never used because I was unable to use it. I talked to Sally at customer support about this nonsence of charging me $10 for a service which I cancelled before the 30 days had expired. Sally told me it was company policy and there was nothing she could do about it.

This is outrageous. I told Sally that I would contact the Federal Trade Commission and she could care less. If this is the type of business Netscape runs it should not be allowed to operate in this country.

Gresham, Oregon

This report was posted on Ripoff Report on 02/09/2005 01:52 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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