North American Bancard Lies, lies and more lies Troy Internet

February 20, 2008

Dear Merchant,

In response to the recently posted merchant complaint I am providing the following information. We would like to take the opportunity to resolve this issue without further delay.

Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited we would need specific information in order to properly address the concerns or correct any errors.

Here at NAB we pride ourselves on providing satisfactory service to our Merchant's, we apologize if our Customer Service has failed to live up to your expectations.

In regards to the fees you have questioned, I would like to point out that all of our fees are listed on the Agreement under the Pricing Schedule. This section will be on either page 6 or 9 of your Merchant Agreement, depending on the date you signed with NAB. On this page, you will also find your qualified rate, transaction fees, as well as any mid and non-qualified surcharges.

In regards to the free equipment, the Free Terminal Program Agreement clearly states, Merchant agrees that the Equipment is the property of NAB, is being licensed to Merchant, and must be returned in good and working condition within ten (10) days of the termination or expiration of the Merchant Account with NAB. This Agreement is for our Merchant's benefit. Upon approval of this Agreement we are able to provide new equipment, for free, as long as our Merchant is processing with NAB.

The allegation that NAB will hold funds for all transaction over $500.00 is dependant on your pre-approved high-ticket amount. NAB is obligated to enforce security parameters to insure the safety of not only our Merchants but their customers as well. The limit that is set is based upon several different factors that vary from one Merchant Account to another. Merchants are notified of their high-ticket amount within their Welcome letter.

Should you have any questions regarding this response, please have your Merchant number ready and contact our offices.

Sincerely,

Kimberly Tippin
Director of Customer Contacts