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Report: #839999

Complaint Review: North American Bancard - troy Michigan

  • Submitted:
  • Updated:
  • Reported By: mandie — spokane Washington United States of America
  • North American Bancard troy, michigan troy, Michigan United States of America

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I am a small business just starting out.  I am an in home direct sales consultant.  NABC lied to get me to sign on with them and continue to be nothing but trouble.  I was offered merchant processing through my bank but it required a contract which I was unable to committ to just starting not knowing if my business would succeed.  I spoke to agent Mark Ryan there who said absolutely no worries they understand new small businesses I would be under no contract.  I ran home on my lunch from work to call him when I was able to be on the computer to sign my application with them.  He said its exactly what we talked about gave run down of transaction fees and monthly fee and said no contract sign and we are done.  I did big mistake!  They charged me insane hidden fees every month.  I tried to cancel several times and was always given a lot of empty promises and explenations to justify the high monthly fees.  I sometimes made no money or only 20 or 30 bucks a month and they took much more than that putting my business in the hole often.  When I had no business in December they decided I was done with them and they charged me 140.99, 1100, and 295 all in a day.  I sent back the machine which should clear up the 1100. I paid the 140.99 and cant seem to get any answers for the 295.  Prescilla in the collection department says she cant do anything about it that I need to speak with Mark Ryan who signed me up to find out why I am on contract or someone in the customer service department, but not to tell them she told me to call them.  She would leave the case open a bit longer to see if gets resolved.  Well I called, I emailed and I left messages for 2 weeks.  Nobody responded.  Today she says time is up I'm being sent to collections.  AWESOME! So I couldnt talk to anyone about it, she says I should have read entire contract instead of listening to agent Mark Ryan and that she never told me I need to call him.  Well I'm sure those calls were recorded.  Take a listen see what both Mark Ryan said when signing me up and that yes Prescilla said to call him but dont tell him she said so.  This company is putting small businesses like me out of business and punishing us by trying to take money from us when we dont make any! This is gone on too long.  I see that there are many complaints about the same issues.  I am  complaining anywhere I can now to get some resolution!  I also am now speaking to attorney Jeff Boyde to get a class action suit going so if anyone would like to speak with him and give their experience with the company it will speed up the process.  Email me for information @ jadenrosesmom@comcast.net

This report was posted on Ripoff Report on 02/16/2012 12:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/north-american-bancard/troy-michigan-/north-american-bancard-total-scam-and-lies-to-get-money-troy-michigan-839999. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 UPDATE Employee

Re: Pure Romance By Amanda

AUTHOR: North American Bancard - (USA)

POSTED: Friday, February 24, 2012
Hello Ms. Earle,

Your inquiry was resolved on February 20, 2012 via mail. If you have any further concerns or questions please contact me directly, at 866-485-8999 extension 1251.


Thank you for your time.

Sincerely,
Veronica Jackson
Research Analyst
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#2 Author of original report

NABC Rebuttal hmmmm

AUTHOR: mandie - (United States of America)

POSTED: Thursday, February 23, 2012
This is again Mandie.  I recieved this response on this site and one other site from this same person from North American Bancard and a third response from a different person at North American Bancard.  Guess what........ No further contact from either of them or any follow through on their resolution so far.  I'm starting to think this is just a way for them to look better to those reading these complaints online.  Not surprised anymore... :(
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#1 UPDATE Employee

Re: Pure Romance By Amanda

AUTHOR: North American Bancard - (USA)

POSTED: Tuesday, February 21, 2012
Dear Ms. Earle,

NAB works very diligently to resolve all customer issues and complaints.  Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity. We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these are brought to our attention we resolve them to the best of our ability. Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders.

Your account has been researched and a resolution has been determined. You will be receiving written correspondence in 2 to 3 business days regarding the resolution and your account status.

Again, we do apologize for any misunderstanding.Please feel free to contact me with any questions or concerns.

Thank you for your time.

Sincerely,
Veronica Jackson
Research Analyst
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