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Report: #791840

Complaint Review: North American Bancard - Troy Michigan

  • Submitted:
  • Updated:
  • Reported By: April — HICO Texas United States of America
  • North American Bancard 250 Stephenson Hwy Troy, Michigan United States of America

North American Bancard Global Failure to disclose contract. Salesman signed my name. Troy, Michigan

*UPDATE Employee: Company Response

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 On January 28, 2011 I inquired about a wireless credit card processing machine from this company. Mr. Thom Bailey was the rep who contacted me. He attached an application with his email and in it stated that there was not start up fee, no reserve fee and I would get a free machine. That I would only have to pay $5 per month and then 1.19% for visa/mc and 2.5% if I wanted accept Amer.Exp. I inquired about if I had to be in a contract and he stated over the phone no. When I started to fill out application I noticed the paperwork was for a landline machine and I had requested a wireless machine. Mr. Bailey instructed me to cross out the landline machine and to write that I wanted a wireless at the top of the application pages.

Well, they still sent the wrong machine. After 3 weeks of contacting Mr. Bailey and getting no where I contacted customer service and explained the situation. They in turn contacted Mr. Bailey who forged my name on a new application for the correct machine. In the meantime they debited my business account $20 for the monthly fee. After I get the machine they start charging me 1.69 for visa/mc. They charge me surcharge fees for items, batch header fees, access fees. I closed my business in July 2011. We are a small community and could not keep the doors open (the reason I did not want a contract was the possibility of this). I had no sales in August but they charged my account or $20. In September they charged me over $75 in fees.

They tried to debit my account for another 59.95, 850.00 and 1100.00 in November. When my bank called to tell me what they were trying to charge me I was shocked. I called customer service and they stated the $1100 was for the machine (remember, Mr. Bailey said FREE Machine), That the$850 was for the rest of my contract ( what contract I did not sign a contract ) and that the 59.95 was the monthly fees ( what monthly fees ) I did not sell anything. I did not use my machine. I returned the machine and they notified me that they took off the $1100 that I owed them ( FREE machine... but I owed them?). They are now threatening to put the $850 on my credit report unless I pay them. DO NOT USE THIS COMPANY!!!! Their salesman make false statements. They rip you off. If anyone can help me resolve this and get back some of the fees they falsely charged that would be great.

This report was posted on Ripoff Report on 10/24/2011 08:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/north-american-bancard/troy-michigan-48083/north-american-bancard-global-failure-to-disclose-contract-salesman-signed-my-name-troy-791840. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Company Response

AUTHOR: North American Bancard - (USA)

POSTED: Friday, October 28, 2011
Ms. Presley,
We are very sorry for the misunderstanding that occurred with your account - Merchant Number ending in 9203. 
We have wrote off all collection items, including the Early Termination Fee.

I show your equipment was returned as of 10/6/11, and that none of our collection attempts were successful.

Again, we do apologize for the misunderstanding.

If you have any questions or concerns regarding this response, please contact Customer Service at 866-485-8999.

Thank you for your time,
Rebecca Paull
Research Manager
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