North American Bancard NAB RIPOFF, deceptive practices and unnotified fees and Bank deductions TROY, Michigan

Dear Merchant,

NAB works very diligently to resolve all customer issues and complaints.  Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity.  We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle.  Occasionally we, like any other large company, may make a mistake or mishandle an issue.  When these are brought to our attention we resolve them to the best of our ability.  Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.

First and foremost, I would like to apologize on behalf of NAB for any inconvenience that you may have incurred.

In regards to the fees in questioned, within the terms and conditions on Page 9, Pricing Schedule of the Terms and Conditions, it would detail any and all fees associated with the Merchant Account.  Section 5 Payment and Fees that state, Merchant agrees to pay and Merchant's account(s) will be charged for the discount, fees, and other charges described in this Agreement. Merchant also agrees to pay and Merchants account(s) will be debited for all fees, arbitration fees, fines, penalties, etc. charged by the card associations or network organizations on account of Merchants processing hereunder.

In regards to closing the account, section 13 of the Agreement states, Any merchant who terminates this agreement prior to it's termination date is responsible for any and all monthly fees assessed under the Agreement for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, which in no case shall be less than $295.00.

Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account. If your account was incorrectly debited, or you believe your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.

Should you have any questions regarding this response, please have your Merchant number ready and contact our Customer Service at 248-283-6059, so that your specific situation may be properly researched and addressed.

Sincerely,

Customer Service