North American Bancard Theres a dark cloud in Troy, Michigan because of the evil that lurks inside this corp. Troy Michigan

North American Bancard currently employs over 250 Michigan residents at our headquarters in Troy, MI. Our employees work hard every single day to make doing business with NAB a pleasure for our merchants and stakeholders. NAB takes pride in recognizing and rewarding the impressive efforts and remarkable dedication of our employees.

We believe our employees work diligently to provide the highest level of service and support to our 85,000+ customers, as is evidenced by the low number of complaints we handle. Occasionally we, like any other large company, may make a mistake or mishandle an issue. When these issues are brought to our attention, our employees make every effort to resolve them to the best of our ability. Each employee receives a minimum of 2 weeks combined classroom and on-the-job training, and are coached and monitored on an ongoing basis to improve their individual knowledge and skills. Based on the requirements of the job, the amount of time spent in training can increase significantly.

Our customers are the lifeline of this company and we have a staff of over 40 employees dedicated to customer care, handling all "after sale" communications. We provide each new customer with the terms and conditions of their contract, a card acceptance guide, telephone training, and a welcome kit that explains everything they may need to know about doing business with NAB and accepting credit cards. Additionally, we have a staff of 40 individuals handling technical support calls and assisting our customers with any issues they may run across. We record all of our interactions so that we can review, coach and strengthen our employees, as well as validate information, should there be a dispute or misunderstanding.
We are not a perfect company and we will make mistakes that could impact our customers and employees. However, we will work hard to recover well, and never hide from our responsibilities.

Danielle Crane
Director of Human Resources

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