Northwest Airlines agent drops ball

As a frequent flyer to Northwest for many years, dealing with them has been pretty good. Yes, Reservation agents can make mistakes, like anyone, but most errors can be fixed. If they believe that they were in the wrong, they will surely do there best to make things correct in a fair manner.



Northwest does have what is called a customer first policy that allows you to cancel your reservation by the next night, midnight central time, and get a full refund......and in some cases even a much longer time than that, but it may be up to a supervisor's approval. You should have been given a full refund on the ticket if you did not want it, or if was wrong, since you called back the next day after making the reservation.



As far as honoring the lower fare for Minneapolis to Midland, MI instead of Minneapolis to Rapid city, is just a little too unrealistic.



I'm sure that Northwest would have refunded their mistake in the timeframe that you called them back at, but honoring the lower fare is ridiculous. If this were the case, everybody and their brother would make a reservation from Minneapolis to Chicago for $50.00 and then call the airline the next day claiming that the reservation agent goofed and that they were supposed to fly Minneapolis to Cancun instead for $50.00. It's impossible to honor something that can be easily faked as this. I am sure Northwest, after this mistake, would give you the correct price for the applicable flights you chose......just trying to give a fair perspective.



p.s. I am sure most all airlines have this same policy, as well.