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Report: #231811

Complaint Review: Oakwood Homes - Millsboro Delaware

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  • Reported By: Frankford Delaware
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  • Oakwood Homes 65 E. Du Pont Highway Millsboro, Delaware U.S.A.

Oakwood Homes Leaky pipe connectors (just for starters) Millsboro Delaware

*UPDATE Employee: We were never contacted to assist

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I don't even know where to begin. My mother moved down here to Bethany Beach from Pennsylvania after my father died in 1996, purchased a peice of land and mortgaged her home from Oakwood with the land as collateral. My mother being the impatient kind of person she is, wanted nothing more than to start her new life here in DE. So, instead of getting a "spanking new home right out of the factory" she got a model. She thought that would cut down on her wait time. Boy was she sadly mistaken!! Then it took them another month and a half to make it livable (electric, water, etc...) there was already sewer on the property. Okay putting the "little things" aside for now.

My older sister who was sickly was living with my mother, she had broken her foot and had a cast, one day while in the shower the cast put a small/medium-ish sized hole in the bottom of the tub. My mom called Oakwood only to find out, the warranty had run out. So my older brother came over after work and patched it up with epoxy. Skip forward 2 years, my mother and I decide to take out the same tub and replace it with a shower stall that has a seat in each corner. My brother is extremely handy and I think I had been a contractor in my previous life. So it was then that we learned that Oakwood use this (and I am sure i'm spelling this wrong) polybuteleyne pipes and connectors-whatever. After my brother and I finish the bathroom like a week to a week and a half later I am in my room directly across the hall and I hear water running, I think to myself what in the world? It is the middle of the night (literally) so I go into the bathroom and open up the shower stall and I can hear the water, it is like somebody has turned on the shower.Then it was under the bathroom sink then the hotwater heater. Next the water pump, next the dishwasher BUT now my mother's ENTIRE kitchen floor had to be replaced because, as you all know what happens to particle board when it gets wet. Then when the cable company came out to hook us up to high speed internet, the nice kid comes back to the front door and says, um ma'am, did you realize you are leaking water something feirce under your house by the hose hook-up? I go out to look, and sure enough, like someone turned a faucet on all the way. I have no idea how long it had been leaking either. So a friend told me about the class action suit against the polybutelene piping, I filled out the necessary papers sent them in and waited only to find out that the cut off date was July 31,1995 and my mothers house was manufactured October 1995. 3 months shy, aint that some crap? So we have to pay for the replacing of the connectors ourselves (not that they're many left now) and the one insurance guy tried to tell my mom that if she put in a claim for her bathroom (the floor is sunken in where it meets the walk-in closet) the insurance company could very well drop her. Now she has only had one other claim and that is when her kitchen floor got ruined in the summer and had to be replaced, so I told her to go ahead and call to have them come out and if they want to try and drop her well, they would have to deal with the wrath of me! For there is one thing that I can not stand and that is people taking advantage of the elderly just because maybe they don't have the energy to ask to fight it or whatever. So if a class action suit comes of this, I would like to know.

Gina
Frankford, Delaware
U.S.A.

This report was posted on Ripoff Report on 01/21/2007 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oakwood-homes/millsboro-delaware/oakwood-homes-leaky-pipe-connectors-just-for-starters-millsboro-delaware-231811. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

We were never contacted to assist

AUTHOR: Gil Fleming - (USA)

POSTED: Tuesday, July 26, 2016

I am the Manager of this Home Center. I was just checking to see if we had any complaints that I wasn't aware of and saw this one. I am very surprised that this happened in a relatively new home, this has been an issue with manufactured houses and other built homes that use this piping, but I thought the issues were corrected and it was a thing of the past regarding the piping and fittings I haven't heard of an issue with piping fittings for a great many years. I was under the impression that it was the crimping tool that was not being calibrated properly and would not tighten down the copper fittings around the pipe joints. It suprises me that we were not contacted to assist in some way as a go between but this has not been an issue with manufactured homes for a long time from my research experiance and understanding.  This customer is out of warranty no doubt but if there is anything that we can assist with to help the process along we will be happy to do so.

 

G. Fleming

General Manager H.C. 727

 

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