Office Max Price Match Guarantee designed to be meaningless Naperville Illinois

This was reported in 2007, so it seems the situation has changed.

Just follow the guidelines and use the online form:

http://www.pricematching.us/index.php/price-matching-stores/officemax-price-matching/

John,

I agree, I also like shopping where the employees are empowered to resolve issues like this.  Regardless, the UPC is a model #, it is not randomly generated.  With Sauder furniture, the model number of the book case is the last 5 numbers before the final number in the UPC.  It is the same no matter where it is sold.  If the UPC was not the same, it was not the same product.  It is that simple.  If I was a betting man, I would bet, unknown to poster, you were trying to match the price of a discontinued bookcase with the new model.  It is a common issue.

This is copied directly from their website: http://officemaxsolutions.com/ensure.shtml
This is my favorite part: "Done-In-One resolves any question about your account in just one call. And you can always rely on no-hassle returns." This is the biggest Joke! I was yelled at and called a liar when I tried to make a return tonight (and didn't get my money back)... Sounds like you didn't get the JUST ONE CALL promise either.
I wish you the best, these people seem to be rip off artists all over the country.

This is copied directly from their website: http://officemaxsolutions.com/ensure.shtml
This is my favorite part: "Done-In-One resolves any question about your account in just one call. And you can always rely on no-hassle returns." This is the biggest Joke! I was yelled at and called a liar when I tried to make a return tonight (and didn't get my money back)... Sounds like you didn't get the JUST ONE CALL promise either.
I wish you the best, these people seem to be rip off artists all over the country.

This is copied directly from their website: http://officemaxsolutions.com/ensure.shtml
This is my favorite part: "Done-In-One resolves any question about your account in just one call. And you can always rely on no-hassle returns." This is the biggest Joke! I was yelled at and called a liar when I tried to make a return tonight (and didn't get my money back)... Sounds like you didn't get the JUST ONE CALL promise either.
I wish you the best, these people seem to be rip off artists all over the country.

This is copied directly from their website: http://officemaxsolutions.com/ensure.shtml
This is my favorite part: "Done-In-One resolves any question about your account in just one call. And you can always rely on no-hassle returns." This is the biggest Joke! I was yelled at and called a liar when I tried to make a return tonight (and didn't get my money back)... Sounds like you didn't get the JUST ONE CALL promise either.
I wish you the best, these people seem to be rip off artists all over the country.

This is copied directly from their website: http://officemaxsolutions.com/ensure.shtml
This is my favorite part: "Done-In-One resolves any question about your account in just one call. And you can always rely on no-hassle returns." This is the biggest Joke! I was yelled at and called a liar when I tried to make a return tonight (and didn't get my money back)... Sounds like you didn't get the JUST ONE CALL promise either.
I wish you the best, these people seem to be rip off artists all over the country.

This sounds as though your local store is avoiding a simple solution. In about 90% of my own experiences with similar ads or price changes, I've always taken care of my customers. We're driven to think customer first and take care of you.... as mentioned, it sounds like your store has a team that is failing. I've been a manager with OMX for almost 3 years and this would be unacceptable response in my store.

If you haven't already talked to an assistant manager or store manager, I would recommend it. If you explain to the manager the situation you're having and how much of an inconvinence this has become, more than likely they will attempt to help you out. We try to match our competitors (Depot, Staples) prices any chance we can because we want the best solution for our customers.

No gurantees with this, but I recommend going right to your store's manager if this happens again to you. Best of luck.

I noticed your rebuttal is titled "Incorrect Information". What was incorrect about the original post?

Your rebuttal refuted nothing; you only confirmed the original poster's point - that there is an industry practice of issuing different numbers for different retail chains for what may otherwise be the exact same product. Standard products become a 'custom' product for that chain (Q:What's different about these two products ? A;Only the numbers, Ha ha ha!). Whether this is or isn't intentional, it serves as a a very clever way to skirt the price match issue. So while it may be legal (check the fine print), I find it to be very deceiving and disingenuous.

And just because "everybody does it" does not make it right. As a consumer, the best way to deal with this is to avoid these retailers, or shop at the locations wher employees are empowered to override this practice.

A UPC code is a series of numbers used to identify a product for sale through retail companies. A product has the same UPC no matter what retail outlet it selling it. A UPC is split up into very specific parts for very specific reason, but for our purposes we need to only concern ourself with the last 6 numbers of the UPC. If you take the last 6 numbers and remove the 6th number - you will have the model number to the product you are buying. If you have two products that look the same but have different model numbers (which means different UPC's), retail stores will not match the price. This is not a scam or a ripoff or something only Office Max does - this is an industry standard.