OnRebate - TigerDirect Rebate Ripoff Miami Florida

I applied for a $50 TigerDirect rebate on an Intel processor on 3 Feb, 2007. My history will serve to prove the point I was making above. I waited the obligatory 6-8 weeks. In fact I waited TEN weeks before complaining. Then when I called I was told to fax my claim copies in to Mary with whom I talked. I did, and when I called in a week or so later to follow up I was told by someone else that it would take Mary a month to enter my claim into the system.

Imagine. They say they expect you to wait 6-8 weeks, and then when you do and they still don't perform as promised and you have to babysit the rebate for them, they show how little they care about you and make you wait an additional month to even begin to address your lack of a rebate.

Here is the timetable:
3 February 2007 -- Mailed rebate form and all other required paperwork.
16 April 2007 -- Faxed copies (reapplied for the same rebate all over again).
23 May 2007 -- Received email saying rebate was being processed.
12 June 2007 -- Received check. Finally.

There is a way for you to get faster service, at least they say there is. You can relinquish part of your rebate and they will give you better service. Reminds me of Telebrands who punish you for not selecting their fast shipping by sitting on your order for a month or so. But I refuse to succumb to this sort of extortion so I either don't do business with the company (Telebrands) or in the case of TigerDirect I no longer shop the rebates and would only in a rare situation buy a product with a rebate connected to it -- not only because of the awful service by the rebate people but also because of the following:

Possible reasons for a rebate being offered:

Product not popular because it is pricey and sales are sluggish. (This in my opinion is the only good reason to buy something with a rebate attached.)

Product being phased out or has become obsolete.

Product is soon to be replaced by a new model and they want to clear the shelves of the old model.

6-8 weeks to get a rebate? It took me 19 weeks and three days to get mine. They owe you a rebate? Stay on top of it (and them) and be prepared to get stonewalled, especially when the amount is more than a few bucks. Stick to your guns (figuratively -- LOL) and do not let them drop your claim in the trash.

Please be sure to read my rebuttal to your duplicate post above at ripoffreport.com/reports/ripoff236398.htm

Sincerely,

Alex
Tiger Direct Customer Service