Optics planet They sent only the free half of my order and said it was new but it was used Northbrook Illinois

I’m kind of confused. The response back from Optics Planet is clearly not a rebuttal or really a solution for that matter. How am I to respond to a response (rebuttal) that implies they are communicating with me by email and phone and they in fact are not.

I have a receipt that says I purchased 2 items on 2/24/19 and it still shows on there web site I purchased 2 items on 2/24/19. I want what I purchased. The old saying a picture is worth a thousand words is attached and is the only receipt I ever received from Optics Planet.

There are two distinctly different items that I ordered and they send me the cheaper free one that doesn’t even cost as much as what they charged me If i bought it today on there web site!! Let’s be honest you sold me 1 deal and thought you would give me something else? That’s what I see.

I request the remainder of my order not a coupon not that I return my free item for a refund. Be Honest look at the receipt which has pictures, anybody everybody it speaks for itself!!!

Hello,

Thank you for bringing this to our attention, it seems that you've connected with our customer support team via phone & email and that they are in the process of communicating with you via those channels of communication.