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Ripoff Report | Optics Planet Review - Nationwide - Optics planet told
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Report: #1319242

Complaint Review: Optics Planet - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Brad — Clarks Summit Alabama USA
  • Author Not Confirmed What's this?
  • Why?
  • Optics Planet Nationwide USA

Optics Planet Told items in stock refuse to return Chicago Il

*UPDATE Employee: Need more information

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I recently ordered a pair of sunglasses from Optics Planet and was told the specific item was indeed in stock. Three weeks later I was informed the item was not in stock. I then asked to cancel my order as there were no other items I was interested in purchasing. For the last four weeks they have been texting me at all hours of the day and night telling me I must choose another item and they refused to refund my money. They have also sent countless rude and offensive emails ordering me to choose another item. I have told these idiots no less than 15 times that all I wanted to do was to cancel my order. I have a hard time undeerstanding how these people are in business at all. This is by far the worst experience I have ever had dealing with an online purchase. 

This report was posted on Ripoff Report on 07/27/2016 01:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/optics-planet/nationwide/optics-planet-told-items-in-stock-refuse-to-return-chicago-il-1319242. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

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AUTHOR: OpticsPlanet.com - (USA)

POSTED: Thursday, August 11, 2016

We are very sorry to hear you were unhappy with your recent shopping experience. Please accept our apology for any inconvenience or frustration we may have caused you.

Customer service is our number one priority. Unfortunately, we are unable to locate your order. Please contact us at 1-800-504-5897 or via email care@opticsplanet.com and our customer service representatives will be happy to help you.

We hope you will see past this single experience and allow us another chance to exceed your expectations in the future.

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