Optics Planet Charged crediti card and then cancel my order without worning. Not returning money Northbrook Illinois

I made a purchace onlive for digital camera, got confirmation immediately that my Credit Card was charged. I can see item eas processing, but in a day it was cancelled. i didn't receive any communication fron the company on why and when they cancel the order. in 3 days i contacted them regarding this order and was tald that they suspected fraud.

that's fine, it's their right, but where is my money? i called my credit card and they confirmed that OP withdrew funds. when i contact OP customer support i was told that they forgot to cancel purchace (e-mail as an evidence) after 2 days i stil didn't received money back and e-mailed tham again. answer was sutrising... customer service rep told me thay they didn't charge my credit card, because they never do until order is processed and shipped.

that's a surprise, becasue they admitted that i was charged alread. i sent the my bank statement clearly whowing that i was charged. i am still waiting for the answer and didn't get my money back yet. this company either a rippoff or nobody in sales knows what thay are doing