Oreck- Terrible Customer Service On Refunds October 2008 product returned June 2, 2009 still no refund Cookeville, Tennessee

Last September 2008 my 74 year old Mother purchased an Air cleaner from Oreck, and decided to return it. In December I became involved since she hadn't received she refund. I have personally called their customer service, which should be called CUSTOMER NO SERVICE 15 times since October 22nd. In December I called after the check C/S said would be to her in 4 to 6 weeks was not there from when I called in November. So once again we waited and another 4 to 6 weeks later no refund. I am so angry that they are being allowed to receive interest off the funds that my mother could have.

I have contacted national and local news to try and assist me with this issue and haven't heard back from them as of today. I believe the public needs to be aware of how they do business. Earlier today when I was talking to a customer service representative and was once again explaining what had happened. She told me that they will issue yet another check and I asked how long would it be, and yes she told me 4 to 6 weeks. I said haven't you all ever heard of next day air. I am at my wits end. Can someone, anyone tell me how to get my mother her money, and the interest have they have made off of it since it's sitting in their bank.

Pat
Capitol Heights, Maryland
U.S.A.