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Report: #1259745

Complaint Review: Papa John's - Louisville Kentucky

  • Submitted:
  • Updated:
  • Reported By: Jacheart — Alabama USA
  • Papa John's 2001 Papa John's Blvd Louisville, Kentucky USA

Papa John's Puts Out False Advertising Louisville Kentucky

*General Comment: Franchise

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Upon receiving a flyer in my mailbox from Papa John's (International, Inc.) on Monday, October 5, 2015, I proceeded to take advantage of the printed promotion being advertised by logging into their site on my computer. 

The coupon read as follows:

"50% OFF Regular Menu Price
Large & EXTRA Large
Pizzas
Monday's Only
Online promo code: GIVEME50
LARGE ORIGINAL CRUST

Papa John's (logo) Expires 12/28/15
Coupon required."

After several unsuccessful attempts to use the promo code I gave them (in Harvest, Alabama) a call and spoke to a local manager who said they are "no longer honoring that promotion."

In other words, on the very same day that the promotion was being advertised someone in management decided to re-neg on the published offer. 

 
A second local day manager, consequently, refused to discuss the matter, and a corporate official (in Kentucky) could only patronize me with a limp-wristed response that passed the buck of responsibility onto someone else (who I was told would make contact in 3-5 days).
 
The moral of this story is: Papa John's says one thing, and does another. Truth in advertising doesn't apply, and back-peddling on advertised promises comes about faster than getting satisfaction from those responsible who authorize what amounts to false advertising. 
 
That they wouldn't honor the original offer, speaks volumes. That I won't make any future purchases from them because of the principle of the thing, speaks louder.
 
Buyer beware. Papa John's doesn't have to actually honor what they say. 

 

This report was posted on Ripoff Report on 10/07/2015 10:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/papa-johns/louisville-kentucky-40299/papa-johns-puts-out-false-advertising-louisville-kentucky-1259745. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Franchise

AUTHOR: Tyg - (USA)

POSTED: Wednesday, October 07, 2015

 Its the difference between a CORPORATE store and a FRANCHISE. It doesnt make it a ripoff. It just means that the FRANCHISE doesnt have to honor a CORPORATE promotion. Get over it and move on. The issue is MORE that YOU THINK that because YOU have a coupon that THEY MUST honor it. When it doesnt happen due to circumstances OUTSIDE of their control, YOU feel its perfect ok to go on the web and bash THEM because YOU are CHEAP!!! YOU will just have to pay the REGULAR price for your pizza or go without. The GREAT thing is that YOUR IGNORANCE is MORE of a factor then anything else. YOU are IGNORANT of HOW a circular is put out. Its based on the MARKET and NOT  the stores. So they send out to a zip code these flyers even if there is NOT a corporate store to go to. STILL doesnt make it a ripoff. THEY are sending YOU a coupon for pizza at half price. All THEY want you to do is to go to a corporate store. Its also good until December so they are expecting that there isnt a corporate store near you so they give you MORE time then they usually would. What AMAZES me more then anything is YOUR lack of critical thinking skills OR common sense. THIS is what passes for an ADULT these days? Im NOT impressed. If YOU cant even figure out a simple issue like the differences between a franchise and a corporate store, HOW can YOU be expected to function?

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