PayPal PayPal, bad policies, rude Customer Service

Over the last year I dealt with multiple surgeries of a life threatening nature, Cancer, wrongful termination, possible medical malpractice, discrimination and what not. This was not a great year. I have taken several months out of the last year to help with Storm cleanups and hurricane recovery. I came home due to high blood pressure. I tried to take care of many issues while home. Helping my mother and just catching up on normal things you do when you are away from home for a long period of time. I tried to log in to my paypal account and was unable.

After many headaches I finally got a very arrogant customer service person on the line. It seems PayPal paid for an item I did not authorize and I was told that was for me and the merchant to sort out, despite the PayPal promise that would never happen. I was treated like a fool as all I had to do was log in to my account and see that was why I was locked out of my account.

Log in to the account I was locked out of to find out why I was locked out. Swell. I'm the idiot. Why didn't I think to log into my account. I made it clear that was why I was calling.

I was then told the issue was over a $4.87 overdraft. I had just bought a PayPal prepaid card and was trying to link it. Regretting the hell out of that now.

Through the entire call this person was highly condescending. I have been a member of PayPal for several years, possible since their first year of operation. I was told that I should have read my user agreement. Sure, remember stupid details from 18 or so years ago. Whatever. I said it was not a great policy to NOT inform your customer when there is an issue. She repeated over and over that I should have read my agreement.

The policy of not informing your customer there is an issue with their account is moronic and bad customer service. I stated I felt that. She said it was policy, not customer service. How you serve the customer IS customer service.

I paid the account up and before an immediate hang up she said I would have access again in 7 to 10 days.

The Customer service person was very rude. Not very bright, and very ignorant. PayPal needs to be replaced.

I was told I would get access to my account immediately after paying. 7 to 10 days is not immediately.

PayPal is the most unprofessional company I have dealt with in a very long time.